Are you just moving to San Antonio? Are you living in San Antonio temporarily? If so, Garden Ridge Pottery and World Imports ... More
Garden Ridge Pottery
Are you just moving to San Antonio? Are you living in San Antonio temporarily? If so, Garden Ridge Pottery and World Imports is the place for you to shop for all of your household and decorating needs. The store caters to people who want variety, affordability and convenience. It is well known for its assortment of pottery, woven baskets and mats, but the huge inventory also includes a variety of kitchenware, dishes, glasses, utensils, party supplies, canvas and print pictures, frames, carpets, mats, furniture, and real and imitation plants. Satisfy the artist in you by selecting from all the supplies and starter kits for various arts and crafts hobbies such as painting, drawing, model car building and wreath making.
Garden Ridge Pottery needs to go back to the way they were 5 or 6 years ago and get rid of all the extra STUFF they started purchasing. I wasn't sure what was going on this Thanksgiving since I looked for ads in the paper on Thanksgiving Day and nothing and I also went online looking for ads to no avail. I decided to drive to the store (in Garden Ridge, TX) on Black Friday around 9am. There were few customers and no sales. I was very disappointed. I see them going out of business within the year.
Whoever is running Garden Ridge at the Corporate level must be asleep at the wheel. For many, many years, Garden Ridge was full of holiday decorations....so many, it was hard to choose! What's happened? The store is almost repulsive to go into now. Tables full of piled up clothing. The look of the store now, is a mix between thrift store and garage sale. I don't know if the company has sold off Garden Ridge to another owner, or what the deal is.....but....those that are over the decisions made for Garden RIdge must have a death wish for Garden Ridge, as I don't give it 2 years (in this economy) before they are out of business. It's so junky looking, and the inventory in the store now is unremarkable. The store has nothing to bring customers into buy. Sad, when you think what it use to be. Wake up Corporate....are you listening?
The common denominator of the complaints is the "Customer Service" or rather, lack of Customer service. My situation isn't much different than other dissatisfied customers: I purchased a "Bed-in-a-bag" on Monday, was unable to open it in the store. At home, I found the quality inferior. Misplaced the receipt. But I went back to the store on Saturday. No receipt, no returns. The manager of the Store in San Antonio had sold me the product. She recognized me; she remembered me because she had to call about a bar code to write it on the receipt. (Fishy?) Nonetheless, the adamant manager would not even give me store credit. What she did give me was a printed slip of paper with a bogus web site. No wonder she couldn't look me in the eye. I'm relentless, too. I will take this to a higher level. I will get my $40 worth out of Garden Ridge.
It's people like you who are generally the poor and/or uneducated and accept lower standards for themselves (usually because you are a looser). If any company should forget that it is the customer who spends their money at this business, keeps the doors open, and provides that salary to their employees, they should then not scoff at the fact that there will be complaints. If I spend my money at a particular location, I absolutely do expect quality customer service. Why would anyone expect less? It is understandable that this type of work is not always easy, and there are unruly clients, but this is the job you chose. You deal with it! Is it really that difficult to always, on all occasions present yourself in a professional manner, no matter what the occupation? Or is it that like so many losers, you must find an excuse for the position you find yourself in? Garden Ridge: this should be a wakeup call to you in regard to customer service. Hopefully you have client service personnel researching sites like this so that you can review what your customers are saying, and would choose to improve on the quality of your services by providing appropriate training to your employees. I do enjoy the setup, ambiance, and of course the product that Garden Ridge has. But it is all worthless without good service and genuine relations with your customers (those of us who spend our money in your store).
I like shopping there...I always find some great items there. I found some great kid books that my daughter got a lot of use out of. My Mom,me and my daughter go there and spend quality time together. I think the cashiers are fine and never had a problem. I have had more problems at Wal-Mart than I ever did there. But mostly i blow I it all off. You are a bunch of babies. Try working in retail sometime...you see how crappy you get treated by customers...and no I don't work for Garden Ridge
I have shopped at Garden Ridge Pottery in Garden Ridge TX since 1987. It was fabulous back then, I couldn't get enough of their beautiful dishes, housewares, the gals in the floral dept were amazing. I had centerpieces and wreaths for all seasons made there. I looked forward to every Christmas. At the end of each isle they had decoreated trees, it was spectacular, now, just rows and rows of ornaments, no displays. And of course, all the pottery has seemed to dissapear. I stopped going because the past couple of years when I walk in and what do I see? clothes, tables pied high with books, cheap furniture and lots of low rent junk. Thought I'd try again today needed some candles, the selection is very limited. Has Garden Ridge been bought out by another company? Who the heck are their buyers? Sorry, I won't go again, a complete waste of time.
I sometimes shopped at Garden Ridge by the Ingram Mall. The customer service is by far the worst I have seen in San Antonio. Every time I go there I'm completely ignored. They act like you should feel honored shopping in their store, no wonder their parking lot was always empty when I used to shop there. Everyone is rude and intolerant from the managers down to the cashiers. I'm so thankful for Hobby Lobby , they have most of the stuff that Garden Ridge has with much nicer customer service, even though I have to drive farther to get there I now do all my decor shopping at Hobby Lobby. For the record I do not work at Hobby Lobby nor have any family members working there, I'm Active Duty Air Force.
RE: Garden ridge in Schertz Texas. You'd think after the Christmas holidays, these folks would understand that "gifts", not gifts with RECEIPTS, might need to be exchanged. Just an exchange for merchandise in their store. Not asking for money back-NOPE. They have a no budge return policy. You better make sure what you buy, or receive, you forever keep the receipt because YOU CAN NEVER TAKE IT BACK. I would never shop again at any Garden Ridge. EVER.
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